Question: How Do I Contact EBay About A Refund?

How do I contact eBay if I have a problem?

How to open a request in the Resolution CenterGo to the Resolution Center – opens in new window or tab.Select the issue you need to report under Resolve a problem, or select My problem is not listed here.Select Continue.Select the order you’re having a problem with..

Can I refuse to give a refund on eBay?

Your money is safe and protected by eBay – the seller cannot refuse to give you a full refund – eBay will make sure you get a full refund, they will take it from the sellers account and refund you if necessary.

How do I request a refund on eBay?

How to Get a Refund on eBayGo to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery).Verify that this is the item in question.Click Resolve a Problem.Answer the questions on the resulting page and you’ll get a link to report your case.

What happens if eBay seller refuses refund?

What happens if the seller doesn’t respond or won’t give me a refund? Under eBay Money Back Guarantee, the seller has 3 business days to resolve your issue. If you can’t come to an agreement, you can ask us to step in and help. We’ll review the details of your case and make a decision within 48 hours.

How do I email eBay directly?

Contact eBaySelect Contact us at the bottom of this page.Scroll to the bottom of any eBay Help article and choose a contact option.Get in touch with us by email.

How do I get a refund from eBay without returning?

The seller probably had a “No Returns” policy (which would not affect your seeing the “return this item” link). A No Returns policy just tells ebay that the seller doesn’t want the item back, no way no how…and they will issue a refund without requiring a return (the refund being charged to the seller of course).

How do I send a message to eBay customer support?

Contacting Customer ServiceClick Help & Contact at the top of most pages.You may be asked to sign in. … Select the topic that best matches your issue from the menu.We’ll show a quick way to resolve your issue yourself, or we’ll show you the best way to contact us and when we’re available.More items…

How do you dispute a transaction on eBay?

Go to Resolution Centre. Click Dispute a Transaction. Select the button beside the transaction you want to dispute, then click Continue. Select ‘Item dispute’, click Continue and follow the on-screen instructions.

What are eBay’s customer service hours?

The customer support team is based in Utah, California and the Philippines and as I mentioned above is open Mon-Fri from 5am-10 pm and Sat-Sun from 6 am to 6 pm PST. Another number which I have seen circulated on the internet is for eBay’s Fraud Detection department, you can try reaching them at: 866-643-1607.

Does eBay have a live chat?

Live Help allows you to ask your questions to an eBay representative live using an instant messaging service. Upon clicking on the button, you will be asked for your User ID and email address to start chatting. … Live Help is available 5 days a week Monday to Friday from 8.30am to 4.30pm SST.

How can I contact someone on eBay?

Send a message to another memberClick the user ID of the member you want to email.On the member’s My World page, click Contact member.A dialog box will appear. … Click Continue.On the Find Answers page, choose the topic that best fits your question and look for your question in any Q&A that appears.More items…

What to do if a seller refuses to refund?

If someone refuses to give a refund, but you feel you’re entitled to one, you can open a dispute if you didn’t receive your item yet or you received something that doesn’t match the seller’s description. (You may open a dispute within 180 days of payment. Click on the payment in your Activity to see the details.)